Guarantee & Policy
100% Quality Guarantee
Every wheel and wedge dispatched from our Nashik creamery is backed by our cold-chain freshness promise.
01. Our Promise
Because artisanal cheese is a live, perishable creation, we take cold-chain integrity personally. If your order arrives spoiled, melted, or damaged during transit, we replace it or issue a full refund immediately.
02. How to Claim Under Our Guarantee
To ensure rapid resolution for perishable claims, please follow these simple steps:
- Inspect your package upon delivery.
- If you notice thermal breakdown, broken seals, or transit damage, take a clear photo/video within 24 hours of delivery.
- Send the photos along with your Order Number to our support team at vishwajitchavan123@gmail.com or via WhatsApp/Phone at +91 95611 57885.
03. Resolution Options
Express Replacement
We immediately dispatch a fresh batch from our Nashik cellar at zero additional cost to you.
Full Refund
If replacement inventory is unavailable, we issue a 100% refund directly to your original payment method within 3–5 business days.
04. Perishable Return Exceptions
Due to food safety and FSSAI hygiene standards, opened food packages cannot be physically shipped back once opened unless defective. However, our 100% replacement guarantee remains fully active for all genuine quality concerns.